Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thekraftkamp@gmail.com. Please note that returns will need to be sent to the following address:1315 W Brown Street Wylie Texas 75098

ABSOLUTELY NO REFUNDS OR RETURNS ON DIGITAL DOWNLOADS

Return Policy

All custom orders are final — no exceptions.

We do not offer refunds. Exchanges or store credit are available with a valid receipt of purchase.
Customers are responsible for their own return shipping. All returned items must be unworn and in their original condition.
No refunds. Store credit or exchange only.

You can always contact us for any return question at thekraftkamp@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchange & Return Policy

We do not offer refunds. Store credit or even exchanges only, with a valid receipt of purchase.

Once we receive and inspect your returned item, we will issue either a store credit or process an even exchange, provided the item is unworn and in its original condition.

All custom orders are final — no exceptions.

Exchanges:
The fastest way to get what you want is to return the original item. Once your return is accepted and inspected, you can use your store credit to place a new order.

Customers are responsible for return shipping.
No refunds. Store credit or exchange only.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thekraftkamp@gmail.com